Returns & Refunds policy

Shipped Orders

All sales of shipped products are final. Once an item has been shipped, it is no longer eligible for cancellation, return, or refund. Please review your order carefully before completing your purchase.

Pre-Orders

Pre-orders may be canceled for a full refund any time before the item has shipped. Once a pre-order has been shipped, it becomes a final-sale order and is no longer eligible for cancellation or refund.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will assist with a replacement or other resolution as needed.

Gifts

Gift orders follow the same final-sale policy once shipped. If a gift was shipped directly to you and arrived damaged or incorrect, we will provide a resolution once the issue is verified.

Contact Us

If you have questions about this policy or need assistance with a pre-order cancellation, please contact us at:

support@hortonpress.com